axiebet Privacy Policy

axiebet ("we," "us," "our") is committed to protecting the privacy and personal data of every player who accesses or registers on the axiebet platform at axiebet.net. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, and reflects our obligations as a data controller operating in the Philippines.

This Privacy Policy applies to all personal data collected through the axiebet website, mobile interface, customer support channels, and any other touchpoint through which you interact with axiebet. It should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are available on this site.

If you have any questions about how axiebet handles your personal data, please refer to Section 15 of this Policy for contact details. We are committed to responding to all privacy-related enquiries promptly and transparently.

For the purposes of the Philippine Data Privacy Act of 2012, axiebet is the data controller responsible for the personal data collected through the axiebet platform. As data controller, axiebet determines the purposes and means by which your personal data is processed.

axiebet has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. You may contact the DPO directly for any privacy-related concerns using the contact details provided in Section 15 of this Policy.

axiebet collects personal data that is necessary for the operation of the platform, compliance with Philippine regulatory obligations, and the delivery of a safe and personalised gaming experience. The categories of personal data we collect are set out in the table below.

axiebet does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive personal information is collected (such as government ID numbers), it is handled with the heightened protections required under the Data Privacy Act of 2012.

axiebet collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or submitting feedback.
• Automated technologies: Technical and usage data collected automatically when you access the axiebet platform, including through cookies, web beacons, and server logs. Please refer to Section 8 for full details on our use of cookies.
• Third-party sources: Identity and verification data received from KYC service providers, payment processors (such as GCash, PayMaya, BPI, BDO, and Metrobank), and fraud prevention services where necessary for compliance purposes.
• Regulatory sources: Information received from Philippine regulatory authorities, including self-exclusion registers and watchlists, where axiebet is required to cross-reference player data for compliance purposes.

axiebet uses your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your axiebet player account, including processing login requests and account updates.
• Identity verification: Conducting KYC checks to verify your identity, age (21+), and eligibility to use the platform in accordance with Philippine gaming regulations.
• Transaction processing: Processing deposits, withdrawals, and wager settlements in Philippine Peso (₱) through your chosen payment method.
• Regulatory compliance: Meeting our obligations under Philippine anti-money laundering (AML) laws, gaming regulations, and data protection legislation, including reporting obligations to PAGCOR and other relevant authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, and other security threats to the platform and its players.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling, applying responsible gaming tools, and fulfilling our duty of care obligations to players.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing usage patterns and player feedback to improve the axiebet platform, game offerings, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time.

axiebet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

axiebet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing that is necessary for the performance of the contract between you and axiebet, including account registration, transaction processing, and the delivery of gaming services.
• Legal obligation: Processing that is required for axiebet to comply with its obligations under Philippine law, including AML regulations, gaming licensing requirements, and tax reporting obligations.
• Legitimate interests: Processing that is necessary for axiebet's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided that such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, including the sending of marketing communications. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

axiebet does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals. These providers process your data as independent data controllers subject to their own privacy policies.
• KYC and identity verification providers: Third-party identity verification services engaged by axiebet to conduct KYC checks and verify the authenticity of documents submitted by players.
• Fraud prevention and AML services: Third-party providers that assist axiebet in detecting and preventing fraudulent activity and money laundering, including watchlist screening services.
• Regulatory authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government authorities, where axiebet is legally required to disclose player information.
• Technology and hosting providers: Cloud hosting, data storage, and platform infrastructure providers engaged by axiebet to operate the platform. These providers are bound by data processing agreements that require them to handle your data securely and only as instructed by axiebet.
• Professional advisers: Legal, accounting, and compliance advisers engaged by axiebet, subject to professional confidentiality obligations.

Where axiebet shares personal data with third-party processors, it ensures that appropriate contractual safeguards are in place to protect your data and that processing is limited to the specific purposes for which the data was shared.

axiebet uses cookies and similar tracking technologies to operate the platform, improve user experience, and support security and fraud prevention functions. A cookie is a small text file placed on your device when you visit the axiebet website.

axiebet uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the platform, including maintaining your login session, processing transactions, and ensuring platform security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymised data about how players use the axiebet platform, including pages visited and error messages encountered. This data helps axiebet improve platform performance and reliability.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language and display options, to provide a more personalised experience.
• Analytics cookies: Used to analyse player behaviour and usage patterns in aggregate form to support platform development and responsible gaming monitoring.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the axiebet platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate.

axiebet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. The following general retention periods apply:

• Account data and KYC documents: Retained for a minimum of five (5) years following account closure, in accordance with Philippine AML regulations and gaming licensing requirements.
• Transaction records: Retained for a minimum of five (5) years following the date of the transaction, as required by the Anti-Money Laundering Act of 2001 (as amended) and PAGCOR regulations.
• Customer support communications: Retained for three (3) years following the resolution of the relevant enquiry or dispute.
• Marketing consent records: Retained for the duration of your account and for three (3) years following account closure or withdrawal of consent, whichever is earlier.
• Technical and usage data: Retained for up to two (2) years from the date of collection, unless a longer retention period is required for security or compliance purposes.

Upon expiry of the applicable retention period, axiebet will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for analytical purposes as it no longer constitutes personal data.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by axiebet. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

axiebet will respond to all data subject rights requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

axiebet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the axiebet platform.
• Encrypted storage of sensitive personal data, including financial information and identity documents, at rest.
• Access controls that restrict access to personal data to authorised axiebet personnel on a strict need-to-know basis.
• Regular security audits and penetration testing of the axiebet platform and infrastructure.
• Multi-factor authentication for internal systems that process personal data.
• Incident response procedures for detecting, containing, and reporting personal data breaches in accordance with the requirements of the National Privacy Commission.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, axiebet will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where the breach is likely to result in a high risk to their rights.

While axiebet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your axiebet account credentials and for notifying axiebet immediately if you suspect any unauthorised access to your account.

The axiebet platform is strictly intended for adults aged 21 years and older in accordance with Philippine gaming regulations. axiebet does not knowingly collect personal data from any person under the age of 21.

If axiebet becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the source payment method after deducting any applicable processing fees, and no winnings generated by an underage player will be paid out.

The axiebet platform may contain links to third-party websites or services, including payment provider portals. This Privacy Policy applies solely to personal data collected and processed by axiebet through the axiebet platform. axiebet is not responsible for the privacy practices of any third-party websites or services that you access through links on the axiebet platform.

We encourage you to review the privacy policies of any third-party services you use in connection with your axiebet account, including your chosen payment provider (GCash, PayMaya, BPI, BDO, or Metrobank), before providing them with your personal data. axiebet has no control over and accepts no responsibility for the content, privacy policies, or practices of third-party websites.

axiebet reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. Where amendments are material, axiebet will provide reasonable advance notice to registered players via email or a prominent notice on the platform prior to the amendments taking effect.

The date of the most recent revision to this Privacy Policy is displayed at the top of this page. We recommend that you review this Policy periodically to stay informed of any changes. Your continued use of the axiebet platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

Where an amendment requires your fresh consent under the Data Privacy Act of 2012, axiebet will seek that consent before the relevant processing activity commences.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way axiebet handles your personal data, please contact our Data Protection Officer. Our support team and DPO are available to assist you with all privacy-related matters.

You may reach us via live chat on the axiebet platform, which is available 24 hours a day, 7 days a week. Alternatively, you may contact us by email – our support email address is displayed in the footer of this page. Please include "Privacy Request" in the subject line of your email and provide your registered account username to help us locate your records and respond efficiently.

axiebet aims to acknowledge all privacy-related correspondence within 48 hours and to provide a substantive response within 30 days. For complex requests, we may extend this period as described in Section 10.

If you are not satisfied with axiebet's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.